River Bourne Club Swimming Lessons Terms and Conditions
page details important notes that relate to the swimming lessons that we offer
at The River Bourne Club. Please read these before starting your course.
are payable in advance directly to the club either online/over the phone or in
person at reception. The course may be purchased for the full duration of the term
or for the lessons remaining in the term being applied for, individual lessons
cannot be booked.
are not confirmed until full payment has been received. Payments must be made 2
weeks prior to the new term or course starting. If payment is not received by
this time, then we will deem that you have relinquished your space and it will
be offered to our waiting list.
Doctors note must be provided for a serious illness or operation. Only on
submission of this note will we consider a credit or replacement lesson.
River Bourne Club reserves the right to increase fees. Fees will be advertised
in advance of any new course.
parent or guardian must remain on site for the duration of the lesson.
must inform us of any changes in address, contact details, student health or
condition and if there is a change of guardian/carer.
You have the right to cancel
your booking up to 14 days prior to the commencement of your course starting.
Any refunds will be subject to a 10% admin fee.
cannot be cancelled once the term has started unless for medical reasons
provided in writing giving no less than 7 days notice. Any cancellation will be
for the remainder of the term.
minimum of 7 days notice is required to cancel any intensive course booking.
are unable to replace any classes missed within a term or intensive course
you do not attend a lesson, you will be fully charged. We do not accept cancellations
or issues refunds, credits or make-up lessons.
the pool or instructor is unavailable for your lesson you will be notified as
soon as possible before your lesson. A replacement lesson will be offered, or a
credit applied for the following term.
River Bourne Club must cancel a lesson or a series of lessons due to but not
limited to acts of God, pandemics/epidemics or actions of government, credit
for any cancellations that occur will be applied to your account. These credits
will be available for use for any term or intensive course for 12 months after
the cancellation occurs.
ONCE THE TERM OR COURSE HAS STARTED
you accept and pay for your booking any changes cannot be guaranteed and will
be subject to availability and a £10 admin fee will be charged. If we are
unable to facilitate your change request, then your original booking will
refunds are subject to a 10% admin fee and will take up to 4 weeks to process.
child will not necessarily pass a class in one term and will sometimes be in a
class for several terms to perfect the competencies, swimming strokes required
and to master all relevant skills.
should be aware that physical contact between the teacher and pupils may be
necessary whilst teaching swimming lessons. By signing up to the The River
Bourne Club lesson programme we deem you as having issued your consent.
River Bourne Club has the right to replace teachers at any given time. Should
this occur, refunds will not be offered. The River Bourne Club has the right to
make reasonable changes to the programme and lessons. This includes lesson
timings, levels, teachers, class sizes and location within the pool. The lesson
begins once the teacher accepts charge of the pupils. Parents/carers are asked
not to leave pupils unattended on poolside prior to their lesson starting.
be ready to collect the child or children, that you are responsible for, prior
to the end of the lesson on the poolside. If you wish to discuss your child’s
progress, please contact the Swimming Programme Manager who will request a
report from the teacher.
parent/carer may remain on poolside for the duration of the lesson in the
designated seating areas. It is requested that the parent/carer does not
distract the child during the lesson. Should the parent/carer not wish to
remain on poolside they must remain on the premises and advise the teacher of
their whereabouts within the building.
teacher withholds the right to discipline and correct behaviour using
appropriate means. This can include asking the child to sit out of the lesson
for a few minutes or the remainder of the lesson. The teacher will fully
explain the reasons for their course of action at the end of the lesson or
inform the Swimming Programme Manager who will communicate on behalf of the
your child requires special attention regarding their behaviour, then please
advise the Swimming Programme Manager at the time of booking and the Swimming
Teacher prior to commencement of the first lesson. Parents/carers must not use
electronic devices on poolside. Employees may use electronic equipment for the
purpose of delivering the swimming lessons.
River Bourne Club takes the safety of children and vulnerable adults very
seriously, and follows the guidance provided by the ASA. All our staff that
have direct contact with, or access to children and vulnerable adults have a
DBS check. The River Bourne Club follows the guidelines set out in Swim
England’s “Wave Power” child safeguarding policy a copy can be found on the
swim England website www.swimming.org.
you require any information about your swimming lessons, then all communication
should be sent to the Swimming Programme Manager firstname.lastname@example.org or call 01932
complaints are dealt with by the Swimming Programme Manager at The River
Bourne Club. Swimming teachers are unable to deal with any complaints on
poolside. In the event you feel the need to complain about our services, please
can you put your complaint in writing to email@example.com. All complaints
will be investigated thoroughly, and we will endeavour to resolve your
complaint within 14 working days of receipt.
DATA AND CHANGES TO OUR TERMS AND CONDITIONS
River Bourne Club will not use or make available any personal information that
we hold to any third party not directly responsible for, or connected with the
services we are offering. We will not use your personal information except to
send you related service and marketing communications relating to The River
Bourne Club, The River Bourne Club or our parent company. The Health Club
Collection. You may request to remove your data from our systems at any time by
writing to us at firstname.lastname@example.org
River Bourne Club has the right to change these terms and conditions without
giving notice, but we will use our reasonable endeavours to inform you as soon
as is reasonably possible.
payment indicates that you have read and agree to these terms and conditions,
which includes how your data will be processed.
you pay for your booking over the phone, online or at reception, it is your
responsibility to have fully read and understood these terms and conditions you
have 14 days to cancel this agreement. All bookings past this date are fully
subject to the terms outlined in this document.