The River Bourne Club is a subsidiary of The Health Club
Collection. The Health Club Collection is a privately-owned company registered
in the United Kingdom.
uses and protects any information that you give The River Bourne Club when you
use this website.
The Health Club Collection is committed to ensuring that
your privacy is protected. Should we ask you to provide certain information by
which you can be identified when using this website, then you can be assured
that it will only be used in accordance with this privacy statement.
The Health Club Collection may change this policy from time
to time by updating this page. You should check this page from time to time to
ensure that you are happy with any changes.
What we collect
We may collect the following information;
Contact information including email address
Demographic information such as postcode, preferences
Other information relevant to customer surveys,
offers and/or information specific to activities that you may wish to partake
in at The River Bourne Club or under its guidance.
Should you wish to join online and/or use our online booking
service you will be directed to a secure third party, authorised and licensed
to operate on our behalf who may collect;
Any or all the above
Additional personal information such as date of
birth, health conditions etc.
Credit Card and Direct Debit Details for payment
Please note neither The Health Club Collection nor its
licensed partners retain credit card details.
All information requested will be clearly labelled and no
information will be taken or retained without you freely providing it.
What we do with the
information we gather
We require this information to understand your needs, to
provide you with a better service and where a purchase is required to deliver
you the goods and services that you are paying for. In addition your information
may be used for the following reasons:
Internal record keeping
We may use the information to improve our
products and services
We may periodically send promotional emails
about new products, special offers or other information which we think you may find
interesting using the email address which you have provided.
From time to time, we may also use your
information to contact you for market research purposes. We may contact you by
email, phone or mail. We may use the information to customise the website
according to your interests.
We are committed to ensuring that your information is
secure. In order to prevent unauthorised access or disclosure, we have put in
place suitable physical, electronic and managerial procedures to safeguard and
secure the information we collect online.
A cookie is a small file which asks permission to be placed
on your devices hard drive. Once you agree. The file is added and helps analyse
web traffic. Cookies allow web applications to respond to you as an individual.
The web operation can tailor its operation to your needs, likes and dislikes by
gathering and remembering information about your preferences.
We use traffic cookies to identify which pages are being
used. This helps us analyse data about web page traffic and improve our website
in order to tailor it to customer needs. We only use this data for statistical
analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website,
by enabling us to monitor which pages you find useful and which you do not. A
cookie in no way gives us access to your device or any other information about
you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Please note if
you decline it may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest.
However, once you have used these links to leave our site, you should note that
we do not have any control over that other website. Therefore, we cannot be
responsible for the protection and privacy of any information which you provide
whilst visiting such sites and such sites are not governed by this privacy
statement. You should exercise caution and look at the privacy statement
applicable to the website in question.
The above does not apply to third party sites that are
licensed by us to process information on our behalf. These sites will come
under our physical, electronic and managerial procedures and all will have been
Joining or booking classes – Legendware Ltd.
General website submissions – Engage IT Ltd.
Embedded forms or surveys – Survey Monkey Ltd.
Controlling your personal information
You may choose to restrict the collection or use of your
personal information in the following ways:
= Whenever you are asked to fill in a form on the
website, look for the box that you can click to indicate that you do not want
the information to be used for anything other than the information specific to
that form i.e. if you are filling in a form about swimming lessons we require
certain information to adequately answer the question but you are able to
ensure that we then do not contact you about membership, for instance.
If you have previously agreed to us using your
personal information you may change your mind at any time by using an
unsubscribe link if applicable; writing to or emailing us at firstname.lastname@example.org.
Please note this will not be relevant for contractually
agreed items where communication is required for fulfilment of either parties
We will not sell, distribute or lease your personal
information to third parties unless we have your permission or are required by
law to do so. We may use your information to send you promotional information
about third parties which we think you may find interesting if you tell us that
you wish this to happen.
You may request details of personal information which we
hold about you If you would like a copy of the information held on you please
The Health Club Collection
18-20 Scrutton Street
If you believe that any information we are holding on you is
incorrect or incomplete please write or email to either of the above addresses.
We will promptly correct any information found to be incorrect. Equally if you
come across anything in your use of our website or subsequent communications
and we will happily correct it if found to be in error.